Northwest Not Respecting Former Workers


    Northwest advised workers to see treasure in trash |

    Here is an incredibly sad example of a company (or someone in the company) not having “respect for employees.”

    Northwest sent a “So You've Been Laid Off” guidebook with “helpful” cost saving tips:

    The four-page booklet, “Preparing for a Financial Setback” contained suggestions such as shopping in thrift stores, taking “a date for a walk along the beach or in the woods” and not being “shy about pulling something you like out of the trash.”

    I know that some airlines (maybe Northwest included) are working on lean initiatives. I wonder how much they are still relying on traditional layoff cost-cutting instead of eliminating waste and allowing them to keep employees there for productive uses? Planes are full, so I'm guessing they are going the layoff route.

    Update: Actual documents on The Smoking Gun website (some corporate firewalls might block this, although it generally should be considered safe for work)

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    Mark Graban
    Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


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