An Interview with a Lean Hospital COO


    RedNova News – Health – Q & A With Matthew Furlan

    The subject of this article apparently received some top-notch lean training from Shingijitsu and HON Industries before moving into healthcare. Many of the things he says can also be applied to those of us in manufacturing.

    “My job is to drive improvement in the dayto-day running of the hospital, in terms of quality and cost. It's very introspective, you look at what you do well, what you don't do well, and you work at what you don't do well and try to expose those problems on a continuous basis, and solve them. You do it so relentlessly that it becomes part of everybody's mindset and culture.”

    Notice he didn't say that his job is “to implement 5S” or “to put in kanban.”

    In the article, he also talks about value stream mapping, waste reduction, and his insistence on a “no-layoff” policy, as most lean people willl advocate.

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    Mark Graban
    Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


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