Two Common HR Practices That Sabotage Lean Initiatives
Our consulting firm has two HR requirements before we'll work with a client:
1. No regular employee will lose their job as a result of improvement activities.
2. No “forced ranking”. This means that there is no ongoing practice for selecting a predetermined number of employees for termination. See the article “The ABCs of Rank and Fire Management” for more about this:
Our team has decided to not work with several prospective clients because of these requirements. Why?
First, we have a conscience. Our mission is to improve the quality of people's work – not take it away.
Second, we're pragmatic. We know from experience that layoffs as a result of improvement activities and forced ranking will sabotage any lean initiative. Creating an environment of fear destroys teamwork, and the process of engaging employees grinds to a halt.
What are your thoughts?
Do you know of a company that practices on-going layoffs or forced ranking, yet also has a successful lean initiative?
Or maybe you have an example of a lean initiative that failed because of these issues?
What do you think? Please scroll down (or click) to post a comment. Or please share the post with your thoughts on LinkedIn.
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- Going Cheap Vs. Leading and Being Lean - October 12, 2015
- Lean Mistakes & Lessons Learned: Not Securing Executive Ownership - September 25, 2015
- Why Isn't the “Idea Driven Organization” More Common? - June 24, 2014
Yes, I currently work for a company that is “implementing” lean, yet they still do layoffs every quarter in an attempt to hit the numbers. I don’t think that’s the biggest of our problems, though. Leadership is generally poor and not really driving lean anyway.
While having a conscience is nice, it doesn’t have anything to do with the problem of a company that does rank-and-fire.
The root problem is that lean relies on an organization where employees are making decisions that benefit the company and share their knowledge whenever applicable. With rank-and-fire, that ceases to exist and people turn inward and protective of information in an attempt to maintain relevance in the company. I’ve seen this happen to entire companies and not only spans the “marginal” workers, but the “exceptional” workers as well.
It also impacts hiring choices – a healthy team is excited about bringing on someone who is better than themselves. A rank-and-fire judged team will fight the hiring process every time.