Tag: Government

Revisiting Taxis, Medical Errors, and Systemic Problems

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You might have read my blog post from last week about an unsafe taxi driver and medical errors -  Said the Unsafe Taxi Driver,...

Best “Back of a Business Card” Ever, Seen at #HIMSS

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I was at the annual HIMSS  Conference yesterday, as a guest of the software company FormFast, giving short 10-minute talks about Lean Healthcare...

Sorry I Can’t Help You, Mr. Customer – It’s Against the...

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It's sort of cliche' to complain about long lines at the U.S. Post Office , along with generally surly or disinterested employees. My buddy John...

What Would #Deming Say? Polish Police Officer Fines Himself to Meet...

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Here's a hilarious, yet somewhat sad, story that will instantly resonate with students of Dr. W. Edwards Deming. From Poland -- police officers in the...

Notes From My Second Day at #IHI 2011

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Following up my notes from Day 1, I'm sharing my notes from the second full day I attended on Wednesday, December 8 2010. Here, in...

BCG White Paper on Lean in Government and Public Services

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I've written occasionally about Lean efforts in government (see a list of posts here). There are formal Lean government efforts at varying levels of...

A Sad Report from an M.D. Friend, Overprocessing Driven by the...

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As I blogged about on Friday, I was back at my alma mater, Northwestern, for a football game this weekend-- well, actually, I was...

$500k in Stimulus Money for Lean Healthcare Training – Then What?

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This headline jumped out at me: "Local hospital receives $500,000 to train workers." What also jumped out at me, in the article, is that the...

Podcast #102 – Ron Wince, CEO of Guidon Performance Solutions –...

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My guest for Episode #102 is Ron Wince, the President/CEO of Guidon Performance Solutions. We talk here about his views on lean healthcare and...

Berwick: Don’t Reduce Helpful Care, Don’t Expect Top-Down Solutions from D.C.

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I was a supporter of Dr. Donald Berwick's nomination to head CMS (Medicare and Medicaid at a federal level) - not due to politics...

Lean Healthcare at Denver Health is Front-Page News

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It's nice to see examples of Lean Healthcare success in the news, this time on the front page of the Denver Post -- "Denver...

UK Government Wants Lean and Six Sigma or Just Cost Cutting?

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I guess I have a burr in my saddle this week, being Independence Day and all, since I'm commenting on something from the UK...