My guest for Episode #243, Michael Bungay Stanier, takes us a bit outside of the Lean realm… but that’s good. Our topic today, which ties in very nicely to Lean and Kaizen (as you’ll hear in our conversation) is coaching.
His most recent book is titled The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever and it’s available today. It’s a very practical book that’s full of tips and seven key questions that you can use as a coach.
Streaming Player (Run Time 33:01)
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Questions, topics, and quotes include:
- What is “coaching?”
- “Coaching is not a profession, it’s a way of being.”
- Coaching is about helping people unlock their own potential, helping people to learn instead of teaching and “downloading advice to them.”
- “Stop thinking of coaching as being additive to what you do.”
- How do you “find out the most important things” to work on in a workplace?
- How can you coach somebody in 10 minutes or less (and why is this important)?
- Why is it important to not give advice in the form of a question?
- “If you’re going to give advice, give advice… don’t fake it in the form of a question.”
- The best coaching question in the world: “And what else?”
- “Be the lazy coach”
- Why the bridging phrase “That makes me think of” is a good way to share an idea without squashing somebody else’s
- Avoid questions that start with “Why….” It’s hard to get the tone right, especially if you have positional power. It’s better to start with “What…” questions. Starting with “Out of curiosity…” can soften the question.
Videos with Michael Bungay Stanier
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Coming Soon – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can pre-order today, with shipping expected by June.