You (One of You) Might be Searching for Waste Wrong :-)

So  I was checking out the server logs for the website for my upcoming book Healthcare Kaizen  (because, yes, my life is just that boring).

Somebody reached the site because they searched Yahoo (??) for “find kaizen opportunities”.

As we might say on the internet: 404 error, waste not found.

OK, so somebody wasn’t literally expecting the interwebs to tell them where waste was in their process or organization… but I still thought this was a little funny. Screenshots of what the user search would have looked like and my server log:

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If they had searched Google, I imagine it might have looked a bit like what is pictured below….    :-)


I’m not being a jerk… you know that because I put a smiley face emoticon in there.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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