Update on KaiNexus – Making Improvement Easier in New Ways & Places

KaiNexus taller version of logoIt’s been about a year since I started working with a software startup KaiNexus. We’ve made a lot of progress in that year, refining our product, signing on more early adopter customers, and adding more talent as we continue pretty much bootstrapping our growth. We recently released our first iOS app for our customers and we announced that Jamie Flinchbaugh has invested in KaiNexus, joining our advisory team. You can read more news here.

We have also compiled some aggregate statistics about our users – healthcare organizations that are using Lean and Kaizen methods to improve patient care and their organizations’ performance:

We are up to around 2,500 individual users across the eight medical centers that are currently using our software (including University of North Carolina, Centra Health, Univ of Texas Health Sciences Center at San Antonio, and more).

Our customers have completed over 600 Opportunities for Improvements (or OIs) since Jan 2011 and we are just scratching the surface of their capabilities for Kaizen-based improvement. Some of the results:

  • 61% of the OIs lead to a change
  • they report $59,932 in annual savings
  • they report 1523 hours of annual staff time savings
  • 53% of OIs were defined as a quality improvement
  • 13% were identified as a patient safety improvement
  • 4%  were identified as a staff safety improvement
  • 13% were  identified as a patient satisfaction improvement

It’s been really great working with the team at KaiNexus. If you have any questions or want to learn more, contact us via the website or drop me a line.


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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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