Value-Stream Improvement for the Office and Services
The Lean Enterprise Institute is giving a free webinar on August 2nd, featuring a hospital that presented at the First Global Lean Healthcare Summit, Hôtel-Dieu Grace Hospital, in Windsor, Ontario, Canada.
This webinar will explain how the Value-Stream Improvement model works by focusing on a case study of it in action at Hôtel-Dieu Grace Hospital, Windsor, Ontario, Canada. Key members of the implementation team, including front-line managers and a senior VP, will describe how Value-Stream Improvement uses mapping as a core improvement tool but incorporates implementation planning, regular review and reflection, and development of standard work – all adapted for non-manufacturing processes that often are difficult to see, measure, and standardize.
Click on the link at the top of this post for more information and to register.
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology, focused on improving quality and patient safety, improving access, reducing costs, and fully engaging healthcare professionals. He is also the Chief Improvement Officer for KaiNexus.



















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