Value-Stream Improvement for the Office and Services
The Lean Enterprise Institute is giving a free webinar on August 2nd, featuring a hospital that presented at the First Global Lean Healthcare Summit, Hôtel-Dieu Grace Hospital, in Windsor, Ontario, Canada.
This webinar will explain how the Value-Stream Improvement model works by focusing on a case study of it in action at H̫tel-Dieu Grace Hospital, Windsor, Ontario, Canada. Key members of the implementation team, including front-line managers and a senior VP, will describe how Value-Stream Improvement uses mapping as a core improvement tool but incorporates implementation planning, regular review and reflection, and development of standard work Рall adapted for non-manufacturing processes that often are difficult to see, measure, and standardize.
Click on the link at the top of this post for more information and to register.
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Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.