Value-Stream Improvement for the Office and Services
The Lean Enterprise Institute is giving a free webinar on August 2nd, featuring a hospital that presented at the First Global Lean Healthcare Summit, Hôtel-Dieu Grace Hospital, in Windsor, Ontario, Canada.
This webinar will explain how the Value-Stream Improvement model works by focusing on a case study of it in action at H̫tel-Dieu Grace Hospital, Windsor, Ontario, Canada. Key members of the implementation team, including front-line managers and a senior VP, will describe how Value-Stream Improvement uses mapping as a core improvement tool but incorporates implementation planning, regular review and reflection, and development of standard work Рall adapted for non-manufacturing processes that often are difficult to see, measure, and standardize.
Click on the link at the top of this post for more information and to register.
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.