Here is a summary of the famous Spear/Bowen article on Toyota’s “DNA.” If you’ve never read it, definitely check it out. Also, the full article is well worth the $6 it costs to order and download it.
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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.