People in the Middle

This is my version of a Toyota diagram (click on it for a larger view) showing the “integrated system” of the Toyota Production System. Notice how “Human Development” is put in the middle, no surprise there.

The three balancing sides of the triangle are instructive, “People,” “Technology,” and “Process.” All three have to work in balance, being supportive of each other. All of this together creates the Organizational Culture.

Have you used this diagram in your Lean efforts? What do you take away from it? Has it helped you?

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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1 Comment

  1. Osvaldo Spadano says

    You can look at it as a burger; with the two slices of bread representing Technology and Process, and the meat representing the People.

    Now, what makes a good burger?
    Furthermore, a burger without a slice of bread is not a burger.

    I just find it easy to remember and constantly keep it in mind.

    Osvaldo

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