So I’m watching SportsCenter and analyst Michael Irvin, former Cowboys wide receiver, is talking about Cowboys coach Bill Parcells and Wide Receiver / Attention Hound Terrell Owens.
I never expect any profound wisdom out of Irvin, so I was surprised when he says the following about how Parcells is handling T.O.:
“Great leadership is not handing everybody the same way. Great leadership is knowing what everybody is, who everybody is, and handling them accordingly.”
What I always took away from Deming was that a manager needs to understand basic human psychology, that different people are motivated by different things (such as pride, money, accomplishment, fear of failure, etc.). A good manager doesn’t treat everyone the same (say, through the same extrinsic motivations or compensation plans). A good manager (or, a great leader) tries to understands what intrinsicly motivates each of his people and manages accordingly.
Is Irvin a student of Deming? Most likely, not. Do they both share the same “common sense?” Maybe.
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