Toast Kaizen DVD

Order via Society of Manufacturing Engineers (SME)

Order via Lean Enterprise Institute (LEI)

Order through the GBMP

I received a copy of this DVD through work and just watched it this afternoon. I plan on using it next week to kick off a lean project at a hospital laboratory. I like how the DVD isn’t set in a factory, something that will be very helpful for introducing lean concepts to a healthcare audience.

The video shows a “current state” process for making toast, and then walks through an examination of the Seven Types of Waste in context of that current state. There is a point to pause the DVD for a group exercise in brainstorming ways to reduce waste. The next segment shows Bruce Hamilton’s streamlined toastmaking process. Bruce then talks about the idea of “practical kaizen.”

The DVD is a bit pricey ($99 or $90 for SME members) for a 30-minute video, but I’m sure you can get more than $99 in value by rallying your workplace around reducing waste.

The production values might remind you more of a Cable Public Access show more so than a Hollywood documentary, but having a super-slick production might have falled into the category of Waste of Overprocessing?? The DVD is pretty effective, as is.

Need Coffee to go with your Toast? Here is my “kitchen kaizen” post on streamlining my coffee making. Want some oatmeal?

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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7 Comments on "Toast Kaizen DVD"

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  1. Karen Wilhelm says:

    The Toast video is excellent for a group that hasn’t encountered lean before – Bruce does a good acting job as the bumbling husband. The women watching it start yelling at him to do the dishes.

    He allows the viewers to pause and talk about process improvements, then shows them the principles simply.

    Last time I saw it, the maintenance guys were sitting behind me, grumbling. I told them that they’d like it – it’s funny — and sure enough, they came around.

    Mark, let’s not get too competitive, or I’ll bring out my butter kanban and office coffee replenishment system!


  2. Matt Meyers says:

    I love using food and cooking examples. *Everybody* has cooked at one point in time, and those who haven’t are at least familiar with the process and the end products. Cooking examples help explain bills of material, standard work, bringing the work to the workplace (mise en place), work processes, process improvement, the cost of defects (burned food) and rework (yuk)… the list goes on.

    I think I’m going to have to get a copy of this for training.

  3. Mark Graban says:

    Per Karen’s comment, I think this is probably better for a non-factory environment that’s had zero exposure to lean at this point (admin, healthcare, banking, etc.). I guess if you’re in a factory that hasn’t yet been introduced to lean, I’m surprised you’re even still in business, forget the lean training!

  4. JPL - Costa Rica says:

    For our Latin America audience, I would not recommend the DVD in its Spanish version…I bought a copy and it has a terrible translator and spelling errors! I sent my formal complaint to GBMP and they said they were going to get back to me months ago. Sorry, stick to the English version until it is improved.

  5. Mark Graban says:

    I am happy to say that I can further endorse the DVD after using it in Day 1 of a lean hospital project. We had already done some introductory lean overview training, including talking about the types of waste. The laboratory team liked being able to point out waste in someone else’s process. I encouraged them to do so while the “current state” was playing and we even found some waste in the “future state” toast making.

  6. Mark Graban says:

    I want to again further endorse this video as an outstanding training tool. I have used it in many hospital and healthcare settings as a fun and unintimidating way of gaining practice in observing a process and looking for waste.

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