Leveling Mothers Day?

Wall St. Journal (free via Pittsburgh Post-Gazette)

Here is an interesting article on the very manual efforts at AT&T to balance supply (phone circuit capacity) with calling demand. Mothers Day, this Sunday, is the traditional busiest calling day of the year. This isn’t AT&T’s suggestion, but maybe some of us can call our Mothers on Saturday, instead of Sunday, to help level demand? Nah, probably not a good idea. The AT&T example is one where, even if they wanted to implement lean practices, they’re pretty hampered against the idea of “leveling” demand.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

1 Comment

  1. omid safarzadeh says

    Lean in iran?

    i am a lean blogger & i am iranian.

    as i remember i have found my blog about lean 4 years ago.

    would you please see my blog ?looking forward reciving your comments.

    regards

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