Leveling Mothers Day?


Wall St. Journal (free via Pittsburgh Post-Gazette)

Here is an interesting article on the very manual efforts at AT&T to balance supply (phone circuit capacity) with calling demand. Mothers Day, this Sunday, is the traditional busiest calling day of the year. This isn't AT&T's suggestion, but maybe some of us can call our Mothers on Saturday, instead of Sunday, to help level demand? Nah, probably not a good idea. The AT&T example is one where, even if they wanted to implement lean practices, they're pretty hampered against the idea of “leveling” demand.

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1 Comment
  1. omid safarzadeh says

    Lean in iran?

    i am a lean blogger & i am iranian.

    as i remember i have found my blog about lean 4 years ago.

    would you please see my blog ?looking forward reciving your comments.


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