I’m on the road alot, as a consultant. I’m flying home to Texas today, so I’m about to check out of the hotel via the TV “On Command” menu. For all of the buttons on this remote, it sure would be great to have a “CHECKOUT” button. I’m sure you’ve all seen this remote. There are blank buttons that go unutilized even.
To checkout required 10 button presses (or clicks, you might say), 11 if you include one for turning on the TV. If you’re designing something from a lean perspective, whether it’s a consumer product or in your factory, think about the user. What functions are they likely to use? Put those options first. You could say it’s the “don’t waste my time” philosophy of Womack and Jones’ “Lean Solutions.”
Ok, I did discover the “Hotel” button on the remote. That takes you to the Hotel Services menu, which would appear to save a click or two. So why not a “Checkout” button?
Check out Luke’s “Everyday Lean” posts.
Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.
Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.