Poor hospital processes may have killed man

MercuryNews.com | 11/02/2005 | Medical mistake may have killed man

It is really sad when errors like this occur, it happens far too often in our hospitals. The newspaper headline used the non-blaming “medical mistake”, while I would prefer to say “poor hospital processes” were mostly likely the cause. At least the headline didn’t use the blaming wording of “Sloppy nurse may have killed man.”

Applying error proofing techniques and FMEA type approaches are critical in medicine. Sure, we can be reactive and put procedures in place after the fact (or send out more warnings that say “don’t mix up these two drugs”.) Warnings HAD been sent out, particulary about these two drugs. We need to think, “What is the NEXT mistake that could occur, without better processes.” Telling people to “be more careful” won’t do it. As Toyota people often remind you, people are human (even doctors!), and make inadvertant errors. We all need to work to make it harder to make mistakes.

Yet, still, a mistake was made. We need to error proof drug dispensing, whether it is through the use of bar codes, or through better processes. Simple tools, like checklists, can be helpful in factories, hospital rooms, or airplane cockpits. Having standard work, along with some proactive problem solving, can save lives.

As this article discusses, we have a long way to go towards perfection in health care.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

1 Comment

  1. Anonymous says

    It’s interesting that our hospitals here in Windsor, Ontario are now adopting lean as well. They have seen a huge reduction in wait time in Emergency Room waits due to this and they’ve just begun to look at this.

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