Real Example of Jim Womack’s "Lean Auto Service"

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Just a short while after Jim Womack’s “Lean Consumption” article came out, here’s a real life example of Toyota doing lean auto service in India. They say they are applying kaizen techniques and reducing non-value added processes/time. I can’t wait for my dealer to do the same!

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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1 Comment

  1. Christian says

    It took me 45 minutes to have one tire changed the other day. And that was a 7am with nobody else in line. There was a big picture of an Indy car on the wall. I pointed out how quick they take to change a tire. The manager wasn’t impressed with my comment. :)

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