Just a short while after Jim Womack's “Lean Consumption” article came out, here's a real life example of Toyota doing lean auto service in India. They say they are applying kaizen techniques and reducing non-value added processes/time. I can't wait for my dealer to do the same!
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.
It took me 45 minutes to have one tire changed the other day. And that was a 7am with nobody else in line. There was a big picture of an Indy car on the wall. I pointed out how quick they take to change a tire. The manager wasn’t impressed with my comment. :)