Real Example of Jim Womack’s "Lean Auto Service"


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Just a short while after Jim Womack's “Lean Consumption” article came out, here's a real life example of Toyota doing lean auto service in India. They say they are applying kaizen techniques and reducing non-value added processes/time. I can't wait for my dealer to do the same!

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


  1. It took me 45 minutes to have one tire changed the other day. And that was a 7am with nobody else in line. There was a big picture of an Indy car on the wall. I pointed out how quick they take to change a tire. The manager wasn’t impressed with my comment. :)


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