Tag: Healthcare
Sorry I Can’t Help You, Mr. Customer – It’s Against the...
It's sort of cliche' to complain about long lines at the U.S. Post Office , along with generally surly or disinterested employees.
My buddy John...
Lean Healthcare Design Video Series – Part 2, Open Workspaces and...
Here is Part 2 of our video discussion series about Lean Healthcare Design, featuring Miguel Burbano, an architect and Senior Vice President with The...
Las Vegas Paper Writes Series on Patient Safety Failings, Hospital Culture
I found this lengthy series of articles from the Las Vegas Sun, published under the heading of "Do No Harm: Hospital Care in...
St. Louis Paper Features Lean at Barnes-Jewish Hospital
Just before the new year, the St. Louis Post-Dispatch featured the Lean efforts at Barnes-Jewish Hospital ("St. Louis hospital among handful using efficiency to...
Lean Healthcare Design Video Series – Home Page
I'm happy to present a new multi-part video discussion series about Lean Healthcare Design, featuring Miguel Burbano, an architect and Senior Vice President with...
What’s In Store for 2011: Lean Blog and Mark Graban
Again, my apologies for writing about myself today, following up on my post about the upcoming 2nd edition of my book Lean Hospitals: Improving...
Robert De Niro, #Lean Thinker?
The other day, I was reading the latest issue of Esquire magazine, with an interview with the famed actor Robert De Niro.
One thing he...
Reader Question: Support and “First Responders” for Healthcare Professionals
Here is a new reader question from Steve Palmreuter in Michigan. He raises a topic that I've been thinking about lately, so I'm happy...
Reader Question: When the Stated Values Don’t Match Daily Reality
I received a question from a reader, a retiree from a manufacturing company who is now a volunteer for a healthcare organization. We have...
Notes From My Second Day at #IHI 2011
Following up my notes from Day 1, I'm sharing my notes from the second full day I attended on Wednesday, December 8 2010.
Here, in...
Notes From My First Day at #IHI 2011
This is just my second time attending the annual Institute for Healthcare Improvement annual forum - one of about 6,000 medical professionals, leaders, and...
Preventing “Mid-Project” Blues?
I was recently invited by SixSigmaIQ.com to participate by giving a response to the question "How to beat the mid-project blues?" - looking at...