Tag: Healthcare

Sorry I Can’t Help You, Mr. Customer – It’s Against the...

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It's sort of cliche' to complain about long lines at the U.S. Post Office , along with generally surly or disinterested employees. My buddy John...

Lean Healthcare Design Video Series – Part 2, Open Workspaces and...

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Here is Part 2 of our video discussion series about Lean Healthcare Design, featuring Miguel Burbano, an architect and Senior Vice President with The...

Las Vegas Paper Writes Series on Patient Safety Failings, Hospital Culture

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I found this lengthy series of articles from the Las Vegas Sun, published under the heading of  "Do No Harm: Hospital Care in...

St. Louis Paper Features Lean at Barnes-Jewish Hospital

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Just before the new year, the St. Louis Post-Dispatch featured the Lean efforts at Barnes-Jewish Hospital ("St. Louis hospital among handful using efficiency to...

Lean Healthcare Design Video Series – Home Page

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I'm happy to present a new multi-part video discussion series about Lean Healthcare Design, featuring Miguel Burbano, an architect and Senior Vice President with...

What’s In Store for 2011: Lean Blog and Mark Graban

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Again, my apologies for writing about myself today, following up on my post about the upcoming 2nd edition of my book Lean Hospitals: Improving...

Robert De Niro, #Lean Thinker?

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The other day, I was reading the latest issue of Esquire magazine, with an interview with the famed actor Robert De Niro. One thing he...

Reader Question: Support and “First Responders” for Healthcare Professionals

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Here is a new reader question from Steve Palmreuter in Michigan. He raises a topic that I've been thinking about lately, so I'm happy...

Reader Question: When the Stated Values Don’t Match Daily Reality

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I received a question from a reader, a retiree from a manufacturing company who is now a volunteer for a healthcare organization. We have...

Notes From My Second Day at #IHI 2011

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Following up my notes from Day 1, I'm sharing my notes from the second full day I attended on Wednesday, December 8 2010. Here, in...

Notes From My First Day at #IHI 2011

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This is just my second time attending the annual Institute for Healthcare Improvement annual forum - one of about 6,000 medical professionals, leaders, and...

Preventing “Mid-Project” Blues?

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I was recently invited by SixSigmaIQ.com to participate by giving a response to the question "How to beat the mid-project blues?" - looking at...
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