Tag: Healthcare

People in healthcare know that miscommunications are a major cause of errors and patient harm. There was a strange footnote to game 5 of...

Today, I'm sharing a link to some videos our good friend Bob Emiliani has uncovered and posted on his website. Back in November 2001,...

Today's post is an update on the 2nd revised edition of my first book, Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. The...

Friday night's PBS program the Nightly Business Report had a nice feature on the use of Lean at Good Samaritan Hospital in Downer's Grove,...

I will be the opening keynote speaker as part of this outstanding program, co-sponsored by the Institute of Industrial Engineers and Children's Medical Center...

Hat tip to Dan Markovitz for pointing out this excellent post on John Toussaint's blog: "The Key Leadership Behaviors in a Lean Organization?" The...

I don't often go back to write about GM, the first company I worked for out of college. Thanks to my dad who sent...

As people first learn about Lean, they often ask questions like "what tools or methods should we use first?" These tools include things like...

It's important not to confuse a proper Lean "gemba walk" with the idea of "management by walking around" (MBWA).  What did the late, great...

Lately, there have been many stories in the news about supermarkets ripping out self-service checkout scanner, stories like this: "Supermarkets start bagging self-serve checkouts."...

As I'm reading the new book by Eric Ries, The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses, I'm...

I volunteered to give a presentation last Friday for the North Texas Society for Healthcare Risk Management, where  I was able to debut some...