Tag: Culture

Last week, I gave the keynote talk at a hospital's twice-yearly lean conference for leaders and staff. As part of the seasonal decorations around...

Mark's Note: Today's post is by David Veech, the Executive Director of the Institute for Lean Systems. A fear or anxiety that people often...

I really like Seth Godin's writing - his blog on marketing is one that I have followed regularly for years and his book Purple...

I had an amazing conversation on Saturday with Paul Akers (pictured at left), the founder and president of FastCap, a company in Washington, a...

It seems to be an annual event to see a news story about a New Zealand emergency department, Dunedin Hospital (not pictured at left)...

I had a good long chat with a former client (from my J&J days) the other day. I call him "The Synthesizer," and no...

Reminder: I'll be on "The Lean Nation" today at 4 PM (more details) In this article about Facebook founder Mark Zuckerberg, "Inside Mark Zuckerberg's (rather...

Today is a federal holiday in the United States, Labor Day. I know that's obvious to the 70% of you reading from the U.S.,...

Dr. W. Edwards Deming always said we need to drive out fear from organizations, as point 8 of the 14 Points said: "Drive out fear,...

Episode #97 is a discussion with Bob Sutton, a Stanford University Professor of Management Science and Engineering and the best-selling author of The No...

Here's a great article with a number of quotes from William Considine, the CEO of Akron Children's Hospital in Ohio. The article, from the...

I've had the pleasure to work with Dr. John Toussaint, CEO of the ThedaCare Center for Healthcare Value, over the past year.  John's...