Congratulations to Dr. John Toussaint and Roger Gerard, co-authors of the outstanding book, On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry, for being one of this year’s recipients of the Shingo Research and Professional Publication Award…
One of the most powerful thoughts in the book On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry (by John Toussaint MD and Roger Gerard PhD) is the quote; “the ultimate arrogance is to change the way…
It’s official – the 2nd revised edition of my first book, Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, is now shipping from Amazon.com! Other country sites, like Amazon.ca and Amazon.co.uk don’t have their inventory yet. Ah, paper and…
Becker’s Hospital Review published a piece about the first 10 years of Lean at Seattle’s Virginia Mason Medical Center: 10 Years Later: Virginia Mason Production System Still Going Strong. The article highlights some of the reasons for the longevity of…
Hat tip to Dan Markovitz for pointing out this excellent post on John Toussaint’s blog: “The Key Leadership Behaviors in a Lean Organization?” The post is a letter written by Paul O’Neill answering a question from a hospital leader. Paul…
On his blog, John Toussaint shared this letter from ThedaCare CEO Dean Gruner to all employees. Toussaint said the letter is inspired by Paul O’Neill and his thoughts on patient safety (you can hear my podcast with O’Neill here, as…
I wanted to share a few upcoming Lean events that I’ll be attending. You can read more updates via the archive of my latest Lean Hospitals email newsletter. Hopefully, we can meet up, talk Lean, and even have a drink…
As I’ve worked with different hospitals and different leaders, I’ve sometimes wondered if there’s been a study on the differences in results between hospitals that have a physician CEO vs. those that have a non-physician CEO. Which hospitals have better…
What happens when a Fortune 500 CEO brings a long-term mindset and a bold commitment to safety into healthcare? In this conversation with Paul O’Neill, former U.S. Treasury Secretary and CEO of Alcoa, we explore how leadership, transparency, and aiming…
I was at the ThedaCare Center for Healthcare Value office a few months ago when Dr. John Toussaint reported that he had gotten a call from Dr. Don Berwick, the head of Medicare and Medicaid. Dr. Berwick wanted a collection…
This has been sitting in my “to blog about” queue since March, but I wanted to catch up and post this article: “What Makes a Hospital Great” by Dr. Pauline Chen. Maybe it’s not very “lean” of me to have…
In conjunction with our newly released DVD on strategy deployment in healthcare, the ThedaCare Center for Healthcare Value has released a new white paper on the subject that you can download for free. PAPER LINK (PDF) The white paper features…