Search Results for toussaint

Not Exactly News – TSA Wastes Money

While the hurdles to systemic Lean healthcare transformation are high (see the payment system challenges discussed in John Toussaint’s new book), I am generally optimistic that we can significantly improve healthcare. I am, however, very cynical about attempts to apply…

ASQ Influential Voices: Selling Quality?

In this month’s “ASQ Influential Voices” series, ASQ President Paul Borawski asked, “How Do You “Sell” Quality?,” particularly to senior execs and CEOs. Paul asks how we convince senior leaders that quality is essential to long term performance. Through my…