Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Paul O’Neill was a pioneer in establishing an all-encompassing pursuit of safety and zero harm as the path to excellence and profitability at Alcoa, and then…
Healthcare – Creating Value for Patients Developing a culture of patient safety requires the ability to raise risks without fear of reprisal. This post from leanblog.org about a nurse who failed to report a critical incident for fear of being immediately…
Healthcare – Creating Value for Patients Does Lean “work” in hospitals in the US? Sort of, according to the Journal of Healthcare Management. There is evidence that Lean improves efficiency and financial performance, but little evidence to support improvements in patient…
Healthcare – Creating Value for Patients “Imagine walking into a restaurant and being seated. Sometime after your meal, you receive the check and find an additional charge that was not indicated on the menu or previously mentioned by your waiter.…
Ryan and I are co-sponsoring a workshop that I’ll be presenting on “Measures of Success” in Winnipeg on May 10. Learn more. Healthcare – Creating Value for Patients A hospital in India continues to develop world-class surgical practices at a…
In this interview, UMass Memorial Health CEO Dr. Eric Dickson shares how Lean thinking, leadership behaviors, and frontline-driven Kaizen helped build a culture of “Everyday Innovators” across a complex healthcare system. My guest today for Episode #331 is Eric W.…
In the third and final part of this series, I share more about how Toyota teaches about TPS and TQM... and how they are sharing that approach with doctors and hospitals.
Healthcare – Creating Value for Patient Canadian healthcare is where “pilot projects come to die”. There is a lack of a culture of innovation in Canadian health, partly due to its fragmented nature and reliance on academic and government echo-chambers to…
Recently, Chris Jerry, a friend in the patient safety movement (pictured, at left) told me that he was going to be interviewed on a Fox News Channel program about medical errors. You can read or listen (here and here) to my…
I’ve known Dr. Mark Jaben for a while now… we share not just a similar sounding name, but also a passion for healthcare improvement. You can hear my 2014 podcast with him about change and brain science. He’s recently written…
TL;DR: In the 1980s and ’90s, GM spent roughly $90 billion trying to automate its way to competitiveness. Toyota took a different path–focusing on management systems, culture, and engaging people to improve processes. The results weren’t accidental, and the lesson…
Ah, whiskey. I like whiskey. I’m not afraid to say that. I’ve blogged about whiskey (or whisky) once before: Why Kaizen is an Important Differentiator for Japanese Whisky. I also have a personal Kaizen story that I need to write about...
