Search Results for jamie bonini

This Organization Chose Not to “Deploy Lean” Because a Leader Thought it is Not Customer Focused?

I posted an article on LinkedIn last week as a companion article and summary of my podcast with Dean Gruner, MD, the recently retired CEO of ThedaCare.

That article:

"A Retired Hospital CEO Shares the Employee Feedback That was 'A Bucket of Cold Water to the Face.'"

There have been over 125 comments so far... but one has me scratching my head.

It read:

"I looked at deploying Lean within our PNO, and ultimately decided against it, in part for two reasons:

because Lean is about doing the same thing, albeit better and
it is not as much customer/outwardly focused as we need in healthcare."
Lean is not customer/outwardly focused? I hope this isn't a widespread perception or belief out there. I hope I'm overreacting to something that's not really a problem... but I wrote the post anyway.

But Pigs and Corn Aren’t Cars! Lean in Farming

I don’t know anything about farming. The only time I spend on “farms” is visits to wineries that grow grapes, as I’ve blogged about before. I was contacted recently by Jesse Frost, who was working on this article that’s now…

“The New Lean Hospitals Are Here!”

Yesterday was an exciting day for me, professionally and personally, as I received my first copies of the 3rd edition of my book Lean Hospitals (I’ll stop blogging about the book so much, I promise). This is the fifth time I’ve had…