Evolving Excellence: Adventures in Customer Service I was already thinking of blogging on customer service adventures today when I saw the post by Kevin Meyers on his blog. His post is worth reading, as it illustrates how a lean process…
Fortune: Most Admired Companies: Snapshot Toyota is the first non-U.S. based company to make the list, in the #9 slot. The top 10 are GE, FedEx, Southwest, Proctor & Gamble, Starbucks, Johnson & Johnson, Berkshire Hathaway, Dell (falling from #1),…
No, this isn’t a 5S discussion. Every once in a while, I peek at the blog servers stats to see what people search for (on Google, for example) before getting here to the blog. This is just a sample that…
kare11.com :: KARE 11 TV – Auto concept drives Park Nicollet strategy In the news once again, Park Nicollet Hospital in Minnesota is getting media attention for its lean efforts. They claim a $15 million savings over the past two…
Here is the latest exclusive Lean Manufacturing Blog Q&A With Jim Womack, author of Lean Solutions and founder of the Lean Enterprise Institute. We did an extended Q&A late last year, and here are some new responses to our questions…
Article Link I found this story today about the newly developed ‘Paperless’ Boardroom at Toyota. By utilizing and combining IT technologies a boardroom was created that allows for a variety of electronic data management functions. The article purports that this…
This week, Jim Womack sent out his latest email newsletter, entitled “A Tale of Two Business Systems.” The Lean Enterprise Institute has offered up some of Jim’s time to answer a few selected questions about that letter or his recent…
IndustryWeek Series Link Those of you who followed the link to, “Learning from Toyota – Again” from my Adding Value Vs. Reducing Cost post will likely have also seen that this article is the first installment of a year long…
WSJ.com – Pizza-Delivery Teams Are Training Hard For Sunday’s Game ($$$) I started reading this with great interest, expecting to read about the operations side of a pizza delivery business. It also made me think back to the folks at…
State of the City address by Grand Rapids Mayor George Heartwell: It’s nice to see a city using lean methods and even more noteworthy that the mayor would talk about it in an address like this. I’m glad to see…
In a move designed to rally support for Ford’s Way Forward restructuring plan announced by company officials on Monday, Dearborn Truck Plant Manager Rob Webber announced that starting next week, only Ford vehicles will be permitted in the parking lot…
Japanese Automaker Drives Into NASCAR – Yahoo! News Will they apply kaizen to NASCAR? :-) It was announced earlier this week that a NASCAR edition of the Camry, the best-selling car in the U.S. in seven of the last eight…