Yesterday, I was in the first day of two for John Shook’s “Managing to Learn” class about A3 management here at the Lean Enterprise Institute. The class is based on the book of the same name. In this course, I…
I had a great opportunity a few weeks back, seeing former Speaker of the House Newt Gingrich give a talk at the Ontario Hospital Association annual event in Toronto. I had a chance to meet him briefly and had a…
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CNN Programs – Anchors/Reporters – Sanjay Gupta I had a very full, interesting week – giving a well-received talk about Lean Healthcare at the Ontario Hospital Association convention, spending a day with a hospital east of Toronto, and hearing some…
Gov 2.0 Summit 09: Eric Ries, “Lean Startups: Doing More with Less” I was tipped off a while back to the work Eric Ries is doing around Lean concepts in startups (here is his blog). Eric says that it’s not…
I’m traveling internationally for ten days and I turned on one of the British news channels. There’s a major story about NHS England. First, the awful reality that a nurse would willfully kill babies in the NICU. Then, the second…
In 2006, regulators cited a hospital in Madison, Wisconsin for six violations of state and federal rules after a patient died — three federal, three state. They threatened its license and its Medicare contract. The hospital updated its policies and…
Phoebe Wall Howard reported recently that a fired GM engineer is suing the company over its employee evaluation system. Tuan Le, 58, spent 27 years at General Motors, moving from industrial engineer to senior throughput simulation engineer. GM terminated him…
In early 2025, Eric Veiel asked Larry Culp a question that most Lean deployment articles skip: when you’re getting ready to implement one of these programs, is there some hesitation from the workforce? Culp didn’t argue with the premise. “Well,…
At Allegheny General Hospital in Pittsburgh, a nurse named Candice Bena decided a 76-year-old patient needed a new intravenous line. Radiology couldn’t install it right away. She was worried about infection, so she called Richard Shannon, who was chairman of…
I’ve been rereading Takehiko Harada’s book Management Lessons from Taiichi Ohno. Harada joined Toyota Motor Corporation in 1968 and spent about four decades there, including time as project general manager of the Operations Management Consulting Division, the group Toyota used…
My wife and I watched Freefall: A Reckoning for Boeing last night. It’s Rory Kennedy’s follow-up to “Downfall,” and it’s built around former Boeing employees, including quality managers and inspectors, describing what they saw on the floor and what happened…