Joining me for Episode #169 is Leonard L. Berry, PhD, Distinguished Professor of Marketing in the Mays Business School at Texas A&M University. We are talking about his article that he co-authored with John Toussaint, MD Mayo Clinic Proceedings: “The…
With apologies to The Beatles and Dr. John Toussaint: “Kaizen Culture” (sung to “Revolution” by The Beatles) You say you want a kaizen culture Well, you know We all want to change our work You tell me that it’s…
Saturday at the Society for Health Systems conference, included an excellent keynote address from Roger Gerard, from the ThedaCare health system, co-author with Dr. John Toussaint of the book On the Mend: Revolutionizing Healthcare to Save Lives and Transform the…
My reader survey (with prizes) is still open through Friday. I recently stumbled across the movie Meet the Fockers on TV recently and was reminded of the “circle of trust” (Robert DeNiro, pictured at left, see video here). It’s…
As part of my occasional “A Lean Guy Reads…” series, I found some ideas related to Lean in the current issue of Fast Company magazine. Click on any of the images for a larger view or what I was reading.…
The dates have been announced for the 4th annual Lean Healthcare Transformation Summit. It will be held June 5-6, 2013. Co-hosted by the Lean Enterprise Institute and the ThedaCare Center for Healthcare Value, this has always been a great event.…
Recently, the Wall Street Journal put some focus on the issue of so-called “door to balloon” times in our hospitals. “Door to balloon” is a measure of time from a patient with a serious type of heart attack (“STEMI“) arriving…
I didn’t have a post yesterday because it was the Labor Day holiday here in the U.S. While I’m not a “worker,” in the sense of an hourly employee or union worker anymore, I still enjoyed the day off with…
In this 2012 conversation, Mike Stoecklein reflects on nearly a decade of learning directly from Dr. W. Edwards Deming — attending and helping with the famous four-day seminars, exchanging letters, and watching Deming consult with clients. Mike also tells the…
Picking up a feature I was doing a few months back, the backlog of stuff I’ve read and wanted to blog about has grown… that inventory becomes this post. Here are links to some varied articles I’ve read recently that…
Many leaders in healthcare (including John Toussaint, Paul Levy, and others) are working to eliminate the “name, blame, and shame” culture that often exists in hospitals. This push (in my mind) started with W. Edwards Deming, who taught that 94%…
Here’s a question from a healthcare leader that I thought I’d share for input from you, the blog readers. This person is looking to change their hiring and people “sourcing” practices, after visiting ThedaCare and learning about their “Human Development…
