The One Thing That Almost Messed Up the First Moon Landing 50 Years Ago
This past Saturday was, of course, the 50th anniversary of the first moon landing. It still puzzles me why mankind…
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Embracing and Helping Surgeons Accept Change — Instead of Blaming &…
Here is an article that caught my eye recently, from HBR:
"How One Health System Overcame Resistance to a…
Applying Lean and Kaizen at Chick-fil-A with David B. Reid, P.E. – Lean…
David Reid
Joining me for Episode #344 is David Reid, a mechanical engineer whose career has taken him from…
Operational Excellence Mixtape: May 24, 2019
Healthcare - Creating Value for Patients
Compelling people with evidence or demanding compliance does…
Why Every Week Should be Patient Safety Awareness Week
My typing is a bit hampered after my finger surgery still. At least my surgery was safe and my outcomes seem to be…
So Who Else Forgot to Pack Socks?
Last week, I had the chance to teach and facilitate a Lean education session for a group of health system…
Podcast #305 – Respect for People and Continuous Improvement for Healthcare…
I was recently asked to do a recorded video presentation for a medical conference in Turkey. I spoke about the dual…
Notes from Hearing “Sully” Speak: Humility, Leadership, and Safety
After I kicked off the Lean Six Sigma World Conference this week, I had the fantastic opportunity to hear the…
What’s Going on at Whole Foods? It Doesn’t Sound Like #Lean
The chain Whole Foods is reportedly having inventory shortages and morale problems. It sounds like a real mess, but…
[Updated] Somebody *Did* Get Unjustly Fired in Hawaii, But System Problems Should…
The official report is out in Hawaii after the traumatic accidental missile warning that was sent last month. An…
#GivingTuesday: The Louise H. Batz Patient Safety Foundation
Today is a day known as "Giving Tuesday," to follow up the commercially-driven "Black Friday" and "Cyber Monday"…
“Our Hospitals Are Killing Us” – From a 1966 Magazine
Three or four months ago, in the midst of a discussion on LinkedIn about patient safety, somebody made reference to…
Highlights of “Boss Level Podcast” – Gen. Stan McChrystal and…
Hear Mark read the post (subscribe to the podcast):
I've read most of retired General Stanley McChrystal's…
A Ten-Minute Talk on “Practicing Lean” [Transcript] – And an…
I was invited to give a talk at a gathering of improvement teams and Kaizen Promotion Offices within the NHS in…
What are the “Quick Wins?” Ask the People Doing the Work
Last week, I received a few questions from somebody at a hospital system and I thought I'd address one of them…
Podcast #278 – Tom Bouthillet, Lean in Fire Fighting (the Real Kind) and EMS
People often talk about “fire fighting” in a colloquial way. Today, my guest for episode #278 of the podcast is an…
Personal Kaizen: How I Reduced Effort & Time in Scheduling Phone Calls
In today's post, I write about how Kaizen starts with you. I share some examples of "personal Kaizen," including…
Do We Want The Same Results?
Thanks to Sam Selay for today's guest post. Although he's writing about the government and the military, I think…