A Pharmacist’s Jail Cell Interview – What Good Does Blame Do?
Here's one to ponder and comment on - does putting a pharmacist in jail for six months and ruining his career and…
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Best Posts from the Lean Blog Archive
My Thoughts on Standardized Work and #Lean
I've written about many of these ideas and themes before in various blog posts, but I wanted to consolidate my…
10 Things I Wish Lean Practitioners Wouldn’t Say in 2010
In the blog tradition of "Top 10" lists (and "do not say" lists, like this one from Time or this workplace…
The Purpose of Kaizen Events
I recently ran into David Meier, co-author of the outstanding books The Toyota Way Fieldbook and Toyota Talent.…
What’s the Buzz on #Lean Certifications? [Be Sure to Read the Comments!]
Question for the readers... what's the latest thinking out there about certifications for Lean?
I'm biased…
Statistics on Healthcare Quality and Patient Safety: Understanding the Problems…
On the heels of the "Dead by Mistake" articles in the news, I'm once again having trouble finding a single…
Where Did I Start with Lean?
I love it when I have a chance to meet Lean Blog readers and Twitter followers in the "real world." In the past few…
“Lean Won’t Work Here… We’re Different!” Is That…
I'm sure anybody who has done any work with Lean has heard these words said in one form or another, often prefaced…
100 Best Business Books of All Time?
Business list mixes Covey with Seuss - JSOnline
There's a new book I saw at the airport the other day, a…
This WSJ Article (as do Many Organizations) Misses the Point of 5S
Neatness Counts at Kyocera and at Others in the 5S Club - WSJ.com
I'm going to violate a rule I have to try not…
No Loyalty or Responsibility from Dell – Don’t Call Them…
Dell to close Austin plant, cutting more than 800 jobs | Statesman Business Blog
I'm angry. I try not to blog…
An Error Proofing Challenge
How would you error proof this material handling / logistics situation? I have a few ideas, but thought this would…
Management’s Job is to be Proactive
Running a hospital: Our Joint Commission Report
The headline is my modification of a Deming expression, that…
Great Piece on Problem Solving
Elegant Solutions: Mind of the Innovator
Matthew May is the author of the book The Elegant Solution, a friend of…
Is a “Rude” Customer Still Right, at Starbucks or any Setting?
Starbucks Gossip: I know Starbucks would never allow a sign like this to be posted...
One blog I follow sometimes…
Lean or “L.A.M.E.”?
Many of the "anti-lean" stories I hear sound like descriptions of situations or methods that I would hardly…
Just Throw Everyone in Jail, Then
From the News
It sure is easier to think that medical mistakes are as simple as one person being criminal, or…
“Assembly Line Medicine”
I give a lot of lean overview presentations to healthcare audiences. While I talk mostly about the application of…