Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
Transforming Healthcare: Ken Segel on Lean, Shingo, and Operating Systems
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My guest for Episode #530 of the Lean Blog Interviews Podcast is Ken Segel, Co-Founder and...
Two Years of Learning from Mistakes — Celebrate with the Book...
It's hard to believe it's been two years since my Shingo Award-winning book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation,...
This Week’s Medical Mistakes from Around the World: Asking “Why?” Instead...
Each week, I keep an eye out for stories that help us learn--and teach--about the systemic nature of mistakes in healthcare. Well, actually Google...
When Was the Last Time a Leader Around You Admitted They...
When was the last time a leader in your organization openly said,
"I was wrong"?
It's not a common occurrence in many workplaces. And that's...
From Cost Cutting to Real Continuous Improvement: A Lesson from My...
Thirty years ago, I was fresh out of college and working at General Motors. Yikes! 30 years!
It was a time of reckoning--GM was finally...
What Were the 10 Most Read LeanBlog.org Posts of the First...
Thanks, everybody, for reading my blog here in 2025. And for listening to podcasts... oh so many podcasts.
This blog post is the annual "year-end"...
What Visiting Japan Taught Me About Lean Leadership and Healthcare Culture
This October, I'll be returning to Japan for another Lean healthcare study trip--my seventh time overall and my fifth healthcare-focused visit.
With each visit, I...
Designing a Culture of Respect: Scott Gauvin’s Insights from the Respect...
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My guest for Episode #529 of the Lean Blog Interviews Podcast is Scott Gauvin, CEO of...
Culture Is the Key — Reflections on Leadership, Mistakes, and Building...
I've always believed that culture isn't just one component of success--it's the foundation everything else is built upon. That belief is central to my...
“The Mistakes That Make Us” Now Available in Spanish: eBook, Paperback,...
I've written about the AI translations before, but I wanted to mention again that my award-winning book, The Mistakes That Make Us: Cultivating a...
Car Dealer Service Departments: Stop Coaching the Score, Start Listening to...
I recently had my car serviced and left the dealership satisfied with the work and the interaction with the service advisor. But what followed...
Going to the Gemba Means More Than Looking at Boards, Status,...
In the Lean methodology, one of the most well-known--and most misunderstood--practices is the "Gemba walk."
The word Gemba means "the actual place." It's where the...
