Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
Survey: Dr. Deming’s Influence on Lean and on Your Organization?
Since I talk about Dr. Deming a lot, I thought I'd take a little survey and gauge your exposure to Dr. W. Edwards Deming:
I...
Guest Post: Lean Leaders Conference, Part 2 – To Centralise or...
Mark's note: You may recognize the author of this guest post, Andrew Castle, as a previous contributor and frequent commenter on my blog. I...
Correct Info on the Phone Could Have Saved a Trip for...
Following up the DirecTV service call that I blogged about this morning, there was some clear, obvious waste that could have been avoided through...
Error Proofing a Voice Prompt System
The other day, I had a DirecTV service tech coming to the house to make a repair (their customer service has been FAR better...
Everett Clinic Video, Redux – The Need for SPC Thinking
Yesterday, my blog post featured a YouTube video that Everett Clinic was kind enough to share with the world, showing their Daily Huddle process...
Daily Huddle Best Practices: Video Insights from Everett Clinic
A key cultural aspect of Lean is the "daily huddle." Sure, this practice isn't exclusive to Lean, but it fits with the core concepts...
Recording – Talking About Lean Healthcare on BlogTalkRadio
Updated: an embedded player with the recording my appearance can be found at the bottom of this post.
I appeared on Steve Wilson's live internet...
Another Hospital CEO Talks Lean Culture
Here's a great article with a number of quotes from William Considine, the CEO of Akron Children's Hospital in Ohio. The article, from the...
Short Q&A With Me Posted at Jeff Hajek’s Blog
Thanks to Jeff, author of the book Whaddaya Mean I Gotta Be Lean? for posting a 5-question Q&A with me on his blog....
Is This Woman Set Up to Fail?
There are lots of places online where people can ask questions about Lean, such as the LEI forums and numerous LinkedIn groups. I saw...
Guest Post: Lean Leaders Conference, Part 1 – Do Senseis Need...
Mark's note: You may recognize the author of this guest post, Andrew Castle, as a previous contributor and frequent commenter on my blog. I...
Podcast #96 – Interview with Pascal Dennis on His Lean Business...
Our guest for Episode #96 is Pascal Dennis of Lean Pathways, Inc. Pascal is a faculty member with the Lean Enterprise Institute and he's...
