Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
Lean or “Customer Development” – Get Out of the Office
Thanks to Patrick Vlaskovits, a guest in my Podcast episode #99, for posting a photo of a Southwest Airlines magazine blurb about Steve Blank,...
“Startups Lessons Learned” Simulcast in Dallas 5/23
If you're interested in the Lean Startup methodology - as an entrepreneur or an "intra-preneur" within a big company, check out Eric Ries' "Startup...
As Seen on TV: Random Lean Terms in Commercials
On a recent Sunday morning, I was watching cable news channels and two different commercials had a word jump out at me, words that...
Podcast #118 – Jim Womack on GM, Toyota & Lean Six...
Episode #118 is a follow-up to podcast #116 with Jim Womack, founder and former Chairman of the Lean Enterprise Institute, now their Senior Advisor...
Free White Paper on Strategy Deployment in Healthcare
In conjunction with our newly released DVD on strategy deployment in healthcare, the ThedaCare Center for Healthcare Value has released a new white paper...
New DVD – “Thinking Lean at ThedaCare: Strategy Deployment”
Sorry for what might seem like a very promotional post, but I'm happy to share some details with you about a project I've been...
Unlocking the Truth Behind Patient Satisfaction: Beyond Arbitrary Targets and Statistical...
Are We 84.7% Certain We're in the 90th Percentile?
Of course, hospitals should focus on patient satisfaction. That's important but is often a vague and...
Special Discount Code for “Startup Lessons Learned” Conference
I'm happy to be able to offer a special discount code for Eric Ries' "Startup Lessons Learned" Conference.
Startup Lessons Learned 2011
Monday, May 23rd
Hotel...
Fox News Channel Understands “Lean” Better than the WSJ
On Friday, there was yet another Wall Street Journal article about Lean (fixating as they always do on the "Just In Time" component). The...
Michigan Hospitals Cut VAP Rates 70% Using Checklists
Here's a great story from my home state where I grew up, Michigan: "Hospital checklist helps pneumonia rates tumble by 70%."
From the article:
Ventilator-associated pneumonia...
Doofus and Leanie Cartoon #4 – GM vs. Toyota
It has been a while since I've collaborated with artist Ed Butler on a "Doofus and Leanie" cartoon (Ed was also the artist for...
Everybody Deserves Workplace Respect – Even the T.S.A.
As somebody who flies about 75,000 miles a year, I am far too acquainted with the Transportation Security Administration and their annoyances (to the...
