Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
My Flight Attendants Coffee Kaizen: A Lean Journey in the Skies
As a very frequent flyer on American Airlines, I've learned not to expect much from the company and its employees in terms of customer...
“Lean Effort Pays Big” in a Colorado Springs Hospital
Thanks to blog reader Justin Lewis for sending me a link to a post on his hospital's blog -- from Memorial Health System in...
Changing Leadership Styles with Lean
As I've heard people say, Lean management isn't necessarily complicated - it's just very different.
In an organization that is undergoing a "Lean transformation," leaders...
Scared to Death: Worry about hospital errors, not pink slime
I had an article published in a California newspaper and it will hopefully be picked up by others. The headline is "Scared to Death:...
Podcast #147 – Scott Patten and Peter Armstrong, Founders of LeanPub.com,...
Listen
Episode #147 is a part two of a conversation with Scott Patten and Peter Armstrong from LeanPub.com (listen to part one in episode #140). They...
What’s Wrong with “What’s Wrong With the Lean Start-up”
A few years back, I coined a really bad acronym: L.A.M.E. One of the things it can mean is "Lean As Mistakenly Explained." It's...
All Saudi hospitals to report serious errors online
I don't have any first hand experience with the country, but I have had many requests for the free first chapters of my books...
Stuff I’m Reading: False Alarms, Fraud, Failures & Two Good News...
Here are links to some more articles I've read recently that might be of interest related to Lean, systems, and improvement. The "good news"...
Not Exactly News – TSA Wastes Money
While the hurdles to systemic Lean healthcare transformation are high (see the payment system challenges discussed in John Toussaint's new book), I am generally...
You (One of You) Might be Searching for Waste Wrong ...
So I was checking out the server logs for the website for my upcoming book Healthcare Kaizen (because, yes, my life is just...
Blame Outsourcing or Bad Processes & Bad Management?
This article from the Vancouver Sun caught my eye: "Outbreaks show the vital role of hospital cleaners." The article is written by a union...
TED Video: Atul Gawande: How do we heal medicine?
There's a new TED conference video from April 2012 featuring Dr. Atul Gawande, author of amazing books including The Checklist Manifesto: How to Get...
