Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
Webinar Preview: Enterprise Excellence is Inclusive Excellence with William Harvey
I'm really excited to host and moderate the latest webinar in the KaiNexus Continuous Improvement Webinar series, which will be presented by my friend...
LinkedIn Poll on Barriers to Speaking Up: Fear and Futility
Research by Ethan Burris shows that the top two reasons employees choose to keep quiet in the workplace are:1️⃣ Futility2️⃣ FearFear of getting in...
Do We Need Another Share in the See, Solve, Share Model...
I love Steve Spear's emphasis on a Toyota-based Lean model of:
"See, Solve, Share"
See problems, solve problems, and share what worked as countermeasures. That's the ideal,...
Japan Study Trips: A Voyage of Leadership Discovery with Katie Anderson
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My guest for Episode #504 of the Lean Blog Interviews Podcast is Katie Anderson, author of...
Uncovering Root Causes: Beyond the Conference Room – The Lean Approach...
You don't find the root cause of a problem in a conference room.
OK, so we've gotten away from the whiteboard. Now what?
You might not...
Lean Transformation at GE Aerospace: How Larry Culp is Revamping a...
I've already written one blog post about this excellent Bloomberg BusinessWeek article about the Lean transformation at GE Aerospace, a post that focused on...
Rewriting the Management Gospel: Lessons from Hayes, Abernathy, and the Frontlines...
Professors Robert H. Hayes and William J. Abernathy have harsh words about a common, if not typical style of American management:
"...an overdependence on analytical...
Navigating Hospital Processes (or a Lack Thereof): Systemic Issues in Outpatient...
It's interesting to observe a hospital process (or lack thereof) when a family member needs surgery. I had the opportunity to do so one...
Don Petersen, Ford CEO Who Learned from Dr. Deming, Passes Away...
The other day, I read about the passing of Donald E. Peterson, who was a key CEO for Ford Motor Company in the 1980s...
Fail Early, Not Repeatedly: The Key to Success in Innovation
In this video, I share a thought from my book The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. Below the...
Lean Coaching for Lean Coaches: Sam Morgan Helps Mark Graban
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My guest for Episode #503 of the Lean Blog Interviews Podcast is Sam Morgan of Illuminate...
The Inconsistent Mobile Order Delivery Process at Starbucks Can Be Frustrating
tl;dr summary: Starbucks' mobile order system demonstrates significant variability both in the organization of pickup areas and in how beverages like the Nitro Cold...
