A Look Back at “The Good Jobs Strategy” – For Retail and Beyond
Today, I'm looking back at at podcast from two years ago, sharing this written summary that hopefully better…
Podcast #228 – Zeynep Ton, “The Good Jobs Strategy”
Labor Day is Monday, so maybe it's appropriate that my guest for episode #228 of the podcast is Zeynep Ton, an…
Visiting MIT, Learning about “The Good Jobs Strategy” for Retail (and…
Last week was an amazing week of learning and networking. I was in Dallas for the Lean Healthcare Transformation…
The Return of “Ted Lasso” and the End of “Tyrannical”…
I absolutely loved the first season of the show "Ted Lasso" (available streaming through Apple TV+).
If you're…
Low Employee Turnover = Better Quality, Better Results
I'm away on vacation through October 10th, but I've scheduled the posting of an article of interest most weekdays.…
Labor Day and Lean – Creating Better Workplaces, Not L.A.M.E. Ones
Today is the Labor Day holiday in the United States (and in Canada, as I recently learned). It's not just a day of…
#TBT: Posts from August 20 in Years Past
Facebook and their "On This Day" feature is helpful because the platform often reminds me of what happened on this…
Automakers & Car Dealers Should Survey Customers Who DON’T Buy and…
The world (especially the world wide web) is full of surveys. Tell us how we're doing! Your satisfaction is…
Football, Holistic Systems, and Challenging the Way It’s Always Been Done
Many of you might not care, but it's football season. Major college football starts tomorrow night and the NFL…
So-Called “Just in Time” Retail Staff Scheduling is not #Lean At All
Stories like this have been in the news before, but this was circulating the past few days: "Why erratic schedules…
On Vacation Through July 15 – Here’s Some Recommended Reading &…
It's time for vacation, which means two weeks away from the blog. There is a physical vacation taking place, to…
“How do you deliver quality and value to market quickly?” –…
When I was back at MIT earlier this month, I really enjoyed the lectures that I was able to attend. See my notes…
A Lean Guy Reads the Boston Papers: Facts, Respect, and Baseball Fan Risks
My wife and I were in Boston over the weekend, as it was her fifth reunion from her MIT master's program. I'm also…