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Lean Blog

[April Fool] Special Announcement: Our New @KaiNexus Suggestion Box Builds on…

Mark Graban Apr 1, 2018 0
Blog
As a senior advisor to KaiNexus and somebody who has been a member of the team since 2011, it's been amazing to see…

The State of This Restaurant’s Suggestion Box Didn’t Really Surprise…

Mark Graban Jul 25, 2017 5
Blog
Last week, I was in Austin for the annual Lean Coaching Summit, where I took a full-day class on "Motivational…

Are These Bad Suggestions About Suggestion Boxes?

Mark Graban Aug 11, 2016 0
Blog
I've written a lot about suggestion boxes, and usually in the context of how they don't work well. Many aspects of…

Why It’s OK That This Suggestion Box Was Full of Cobwebs

Mark Graban May 4, 2016 2
Audio
As I guy who started his career in manufacturing before moving to healthcare in 2005, I don't get many…

Let’s Play Match Game ’15 – Suggestion Box Edition

Mark Graban Aug 7, 2015 0
Audio
I guess this counts as a "Flashback Friday," as I was reminded of an old game show that I loved as a kid: Match…

When Will The Federal Government & VA Learn? On Suggestion Boxes &…

Mark Graban Feb 16, 2015 6
Audio
This article caught my attention the other day: "Philly VA employees ask for golf shirts in suggestion box for…

Denver Jail’s Suggestion Box (and Problems) in the News

Mark Graban Oct 14, 2014 0
Blog
The Denver jail and its suggestion box program made the local news, thanks to a Freedom of Information Act…

Louisiana’s Online Suggestion Box Will Fail; Connecticut Lean Efforts Might…

Mark Graban Mar 27, 2013 4
Blog
I'm a critic of traditional suggestion boxes, since they are usually garbage cans for ideas. Boxes collect…

Healthcare Kaizen: The Suggestion Box is Dead

Mark Graban Feb 15, 2013 0
Webinars
https://www.youtube.com/watch?v=TBmcokWStLk This webinar was held with guest presenter, Mark Graban of…

Video: Kaizen vs. the Suggestion Box

Mark Graban Oct 29, 2012 1
Blog
Thanks to the Lean Enterprise Institute for recording this short video when we were at the recent Northeast Shingo…

Slides & Recording of My “Healthcare Kaizen” Webinar –…

Mark Graban Aug 22, 2012 2
Blog
Thanks to Karen Martin for hosting yesterday's webinar that I gave based on my book (with Joe Swartz)  …

Free Webinar August 21 – From Suggestion Boxes to Kaizen

Mark Graban Aug 13, 2012 3
Blog
Free Webinar on Tuesday, August 21, 2 pm ET I will be giving a free webinar titled: Healthcare Kaizen: The…

Are Suggestion Boxes Really Going Away? What Say Amazon?

Mark Graban Jun 27, 2012 2
Blog
Last week, I found and read an article, "Whatever happened to the company suggestion box?," that makes some really…

KaiNexus Education Video #5 – Moving Beyond Suggestion Boxes

Mark Graban Jan 30, 2012 0
Blog
Here is the fifth in our series of short, simple Kaizen education videos  from KaiNexus, a software startup where I…

Suggestion Boxes are Disliked & Ineffective Around the World

Mark Graban Jan 12, 2012 5
Blog
I love employee ideas and continuous improvement, but I really dislike suggestion boxes. As I've said, they are…

Will Suggestion Boxes be a Trend in 2012? What Method(s) do we Need for Employee…

Mark Graban Dec 20, 2011 10
Blog
I saw this article the other day on BusinessInsider.com: "10 Predictions For How The Workplace Will Change In…

What’s the One Common Feature on These Suggestion Boxes?

Mark Graban May 26, 2011 14
Blog
Today's post is a short one, a bit of a visual puzzler and a reader participation post (leave a comment!). If…

Why Traditional Suggestion Boxes Don’t Work

Mark Graban Nov 20, 2007 3
Blog
I saw this in a workplace, posted by a union. But, you know, as a Lean practitioner, I couldn't agree with this…
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