A Physician’s Review of My Book “Measures of Success”

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Here is a review and summary of my book Measures of Success: React Less, Lead Better, Improve More that was posted on LinkedIn by Manasi Kekan MD MSBE MMM FACP.

Thanks to Dr. Kekan for writing it.

She shares a dramatized scenario (based on a true story and totally believable because these are familiar dynamics):

“It was May. Time for our monthly care transition program meeting. As I approached the conference room, I heard familiar voices cry:

“Our readmission rates are worse this month!”

“Numbers are in RED!”

“It's been five months already and even this pilot is failing…”

“I'm going to be in the hot seat again at the weekly UM meeting!”

Click to read the rest of her scenario.

She asks great questions:

“When we look at our Line Graphs (Run charts) or dashboards, can we tell if we're improving the process? Can it help us manage the process? Do we know if the change in the data is worth worrying about? or does it only cause us to have a Pavlovian response to the colors red, yellow and green?”

Measures of Success addresses situations and questions like that — providing a methodology called “Process Behavior Charts” that can provide a better way of leading.

In the comments, others had kind words about the book. Another physician wrote:

“This is an excellent book. More physicians in particular should read this- in addition to healthcare managers who are in leadership positions just because they have been around long enough as opposed to having evolved over time to be true visionaries and leaders in today's healthcare environment. Pick this up, and read it.”

Dr. Kekan also added:

“Absolutely! Thank you for writing this book, Mark Graban. Physician leaders are often dependent on analysts for providing them with these charts. We won't get it if we don't ask for it….so I think its really important that we educate ourselves on these tools and maybe even learn to create them ourselves.”

Sorry for tooting my own horn (or maybe I'm just amplifying somebody else's tooting), but it's great to see physician leaders embrace a book that's not a “healthcare book” — I wrote Measures of Success in a way that would hopefully appeal to leaders in any industry or setting.

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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