Monthly Archives: June 2017

How big is the opportunity for improvement in healthcare? As Dr. Toussaint's hand gesture, above, indicates... it's a huge opportunity. There's a huge need. What's...

Check out the archive of a webinar, co-presented with Steve Thompson of Cardinal Health, on June 20...

On Saturday, I visited a clinic housed in a retail pharmacy... my symptoms turned out to be caused by an ear infection. The nurse practitioner ended up explaining some symptoms of a poorly-implemented IT system and what sounds like some other management dysfunctions. I jokingly offered to bill her for a counseling session.

For one last day, I'm at the 8th annual Lean Healthcare Transformation Summit in Palm Springs, California. See my notes from Day 1 in yesterday's...

I'm at the 8th annual Lean Healthcare Transformation Summit in Palm Springs, California. Follow on Twitter using the hashtag #HCSummit2017. If you're here at the event,...

This week, I'm in Palm Springs for the annual Lean Healthcare Transformation Summit. Follow along on Twitter using hashtag #HCSummit17. Today, I'm teaching my "Better Metrics"...

There are many helpful videos on YouTube with great illustrations of Kaizen and continuous improvement mindsets and principles. In this post, I'm going to share three...

Here is an international reader question from somebody working in healthcare in the Middle East. The reader writes: I would like to thank you for your...

I was honored that Daniel Lock Consulting asked for my thoughts on change management that they included in this article that includes thoughts from...

If we're going to practice Kaizen (continuous improvement), do the words matter? Should we call it a Kaizen Card or something else? Do we start with a "problem" or something else? Are we writing down "ideas" or "countermeasures?" Does it matter?