Some Design Flaws are Annoying… Some are Deadly


Here's an article that was sent to me by Dave Sundahl, who was my guest on Episode #86 of my podcast:

The Deadly Results Of Flawed Design


From the article:

“Design has the power to make our lives better, and in the overwhelming majority of cases, it does. But when it's done badly, it can put our lives in jeopardy. So if you come across a flawed design -confusing software interfaces, an impossible to-understand gear shift, a juice-like bottle of cleaner – say something. Tweet about it. Call the company in charge. The stakes are much too high to ignore the flaws, wherever they appear.”

I agree that the Chrysler shifter that's discussed in the article is just horrible to use. I stopped renting their cars because I thought it was a bad design. Good design is a form of error proofing.

The podcast that Dave and I did about Lean in healthcare:

Below are some other posts of mine on bad design, deadly or not… I did complain to American about this bad design on their website (and they fixed it!).


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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