Some Design Flaws are Annoying… Some are Deadly


Here's an article that was sent to me by Dave Sundahl, who was my guest on Episode #86 of my podcast:

The Deadly Results Of Flawed Design


From the article:

“Design has the power to make our lives better, and in the overwhelming majority of cases, it does. But when it's done badly, it can put our lives in jeopardy. So if you come across a flawed design -confusing software interfaces, an impossible to-understand gear shift, a juice-like bottle of cleaner – say something. Tweet about it. Call the company in charge. The stakes are much too high to ignore the flaws, wherever they appear.”

I agree that the Chrysler shifter that's discussed in the article is just horrible to use. I stopped renting their cars because I thought it was a bad design. Good design is a form of error proofing.

The podcast that Dave and I did about Lean in healthcare:

Below are some other posts of mine on bad design, deadly or not… I did complain to American about this bad design on their website (and they fixed it!).

What do you think? Please scroll down (or click) to post a comment. Or please share the post with your thoughts on LinkedIn – and follow me or connect with me there.

Did you like this post? Make sure you don't miss a post or podcast — Subscribe to get notified about posts via email daily or weekly.

Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:

Get New Posts Sent To You

Select list(s):
Previous articleIntegrating Lean, Six Sigma and ITIL: Insights from Tyrone Butler – Lean Podcast Episode 264
Next articleA 2:1 Ratio of MD Time on Record Keeping to Patient Care?
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.