Last week, I was a guest of NorQuest College to give a talk on Lean management and Lean healthcare as the inaugural participant in their Lean Speaker series (my friend Paul Akers will be there in April). It was a nice opportunity to talk to an audience that included people from healthcare, manufacturing, and service sectors.
I had a chance to venture out into the snow to the CBC radio studios in Edmonton, where I was a guest on their afternoon news program, Radio Active.
Here is a link to that 7-minute interview or use the player below:
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Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.