Mark Graban's - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Great Question from the ThedaCare Weekly Report Out – Respect

Screen Shot 2013-10-04 at 4.12.25 PMI had a chance again today to attend ThedaCare's weekly “report out” where a few hundred people gather in an auditorium to review and celebrate their “rapid improvement events” from the past week.

I think everybody should make the trip to Appleton to attend one of these (as they are open to the public). It's inspiring to see the reflection, the progress, the joy, and the honesty that is demonstrated in these sessions (and I've been lucky to attend six or so over the last four years).

One key question that was discussed as a reflection for each RIE team:

“How is the new process more respectful of people?”

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I love that question. It's a very powerful representation of their stance that, as Toyota would say, that the measurable benefits of improvement work are NOT the only thing that matters. Each team was able to explain how the new process was more respectful – respecting people's time, talents, and abilities. It's amazing to see.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

  1. Walter Reade says


    I’ve been to one of the ThedaCare report outs. I agree, it’s great to see the progress and the open exchange. Well worth the visit for those who can swing it.

  2. Koos Faber says

    Could not agree more. Human potential, often called the 8th type of waste, should be number 1!!

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