As I'm working hard this week to finish, with my co-author Joe Swartz, the manuscript for our upcoming book “Healthcare Kaizen,” I'm not taking much time to blog.
“If you are going to do kaizen continuously…you've got to assume that things are a mess. Too many people just assume that things are all right the way they are. Aren't you guys convinced that the way you're doing things is the right way? That's no way to get anything done. Kaizen is about changing the way things are. If you assume that things are all right the way they are, you can't do kaizen. So change something!”
Is your organization willing to admit when things are a mess? Is there a burning desire to change things? How does Kaizen support your mission, purpose, and values?
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