Monthly Archives: January 2011
Sorry I Can’t Help You, Mr. Customer – It’s Against the Rules!
It's sort of cliche' to complain about long lines at the U.S. Post Office , along with generally surly or disinterested employees.
My buddy John...
Podcast #109, Jim Morgan of Ford Motor – Lean Product Development
Episode #109 is a discussion with Jim Morgan, Director, Global Body Exterior and Stamping Business Unit Engineering, Ford Motor Company. We will be talking...
Upcoming Speaking Engagements, Webinars, and Radio through April 2011
I have a busy speaking schedule here in the next few months and many events are open for public registration. I hope to see...
Lean Healthcare Design Video Series – Part 2, Open Workspaces and Care Teams
Here is Part 2 of our video discussion series about Lean Healthcare Design, featuring Miguel Burbano, an architect and Senior Vice President with The...
Las Vegas Paper Writes Series on Patient Safety Failings, Hospital Culture
I found this lengthy series of articles from the Las Vegas Sun, published under the heading of "Do No Harm: Hospital Care in...
Weekend Fun: Dr. Atul Gawande on “The Colbert Report”
Here is a fun clip of Dr. Atul Gawande on Stephen Colbert's Comedy Central show, talking about his book The Checklist Manifesto: How to...
Podcast #108 – Gwendolyn Galsworth, Respect for People and “Work That Makes Sense”
Episode #108 is a discussion with Dr. Gwendolyn Galsworth, recorded in person at the 2010 Shingo Prize Conference in Salt Lake City. Gwendolyn was...
St. Louis Paper Features Lean at Barnes-Jewish Hospital
Just before the new year, the St. Louis Post-Dispatch featured the Lean efforts at Barnes-Jewish Hospital ("St. Louis hospital among handful using efficiency to...
Lean Healthcare Design Video Series – Home Page
I'm happy to present a new multi-part video discussion series about Lean Healthcare Design, featuring Miguel Burbano, an architect and Senior Vice President with...
What’s In Store for 2011: Lean Blog and Mark Graban
Again, my apologies for writing about myself today, following up on my post about the upcoming 2nd edition of my book Lean Hospitals: Improving...
Announcement: Working on a 2nd Revised, New Edition of “Lean Hospitals”
Happy New Year! Today, I will have two posts that are embarrassingly self referential. Then back to normal stuff tomorrow.
My main announcement is that...
Individual NFL Player Incentives – Why Are They Necessary? Do They Distort the Game?
There was a really good discussion and story on the ESPN program "Sunday NFL Countdown" today about individual player incentive payments -- why are...
