Mark Interviewed on "Quality Conversations"
Reminder: I am teaching a two-day introductory workshop called “Key Concepts of Lean in Healthcare.” If you have considered or investigated this workshop, but have not registered, I am interested in your feedback if you would click here for a one-question survey.
Thanks to Steve Wilson (on twitter as @wilsonstevenc) for hosting me on his Quality Conversations live internet radio show and podcast. I apologize for the radio silence at the beginning of the show… a communication glitch on my part about what number to reach me at, my fault.
Bear with the silence for what is an hour-long show (if you can stand me that long!) that's mostly about lean in healthcare, but we touch on Starbucks, how “lean is lean,” and how lean ties into the Institute of Medicine goals for healthcare quality.