My Lean Healthcare Presentation in Puerto Rico


I spent a few days in Puerto Rico back in March visiting a few hospitals and giving a talk at the University of Turabo, south of San Juan. I was honored to speak to an audience that included the Dean and representatives from the Turabo Business School, students, hospital employees and leaders, and some city government officials.

I was warmly received and my talk was written up in the news, with a similar piece online. I've been able to read the automated Google translation, which gives me the gist of it (links removed since they are no longer valid). If anyone is willing to give a real human translation, it would be much appreciated! Click on the photo for a larger image.

I had a chance to visit two hospitals and meet with employees who were taking an eight-week course in Lean healthcare, a course that used my book as a primary text. That was an honor. I enjoyed discussing their learning and initial projects. I was particularly impressed with the physician leaders who were taking a lead role with pushing Lean improvements for improving patient flow through the Emergency Department and the hospital as a whole.

My hosts were patient with my complete lack of Spanish language skills. Most of the presentations and business were conducted in English, or translated for my behalf. One phrase on a PowerPoint slide jumped out at me, something even I could understand:

“processo no estandardizado”

Yes, a lack of standardized processes isn't just a problem in the U.S.

I want to thank my hosts Gilberto, Angel, and Marcelino for my first visit to Puerto Rico. I hope to visit again, considering the strong Lean efforts taking place in some of the hospitals there.


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

  1. Jason M says


    Wow, I’m impressed by the Google translator. I didn’t notice anything glaringly wrong…just some minor quibbles. For example:

    “El también autor del libro, ‘Lean Hospitals’ llega a Puerto Rico en momentos en los que…”

    Google Translator:
    “Also the author of the book “Lean Hospitals” arrives in Puerto Rico when…”

    Human Translation:
    “Also the author of the book “Lean Hospitals” comes to Puerto Rico at a time when…”

  2. Art Hau says


    The biggest issue in the translation is your last name. The verb GRABAR is Spanish means to record. GRABAN is hence translated as RECORD. You are now Mark Record.

    They are many minor issues with the translation. I will send you a revised translation on Wednesday.

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