Standardization Vs. Accuracy @ Starbucks
I visited my local hometown Starbucks the other day and saw their promotional sign that's in every Starbucks — get a coffee and sandwich for $3.95 or something like that.
I went up to the registered and ordered “a tall coffee and the reduced fat turkey bacon sandwich, please.”
She responded, “Oh, we don't have the sandwiches here.”
I was polite and just ordered the coffee, but I'm thinking: “Why in the hell do you have the sign up front, here in THIS store, promoting the hot breakfast sandwiches?”
Apparently Starbucks is choosing the cheaper route of a single standardized sign for all locations. I guess they're promoting these sandwiches for the random locations that DO have said sandwiches. It might have been more expensive to have two separate signs made for stores with the full menu and those with just pastries.
But how many times a day does the barista get asked for a hot sandwich? I wonder how frustrating or irritating that is?
Starbucks couldn't come up with a better way of doing this? Or am I a moron as the customer for not realizing this location does not have the hot sandwiches. Strange.
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