A Bigger Job for ThedaCare’s Toussaint
ThedaCare is one of the recognized leaders in the use of Lean and the Toyota Production System in hospitals. He has resigned as CEO of the health system to take on a new job focused on improving healthcare throughout the country.
ThedaCare announced Thursday that Toussaint, who has served as president and CEO since April 2000, resigned that post and will lead the new ThedaCare Center for Creating Value in Healthcare, an organization dedicated to finding ways to reduce health care costs for providers, businesses and individuals. The program will be based in the Fox Cities.
“We need leadership to focus on this issue,” Toussaint said in an interview with The Post-Crescent. “I've done what I can in statewide and national activities, but really it's hard to do both jobs effectively.”
Dr. Toussaint is one of our best advocates for driving Lean improvements in quality and cost throughout healthcare. Let's all wish him the best in his new mission and organization.
Some highlights of their improvements:
ThedaCare has drawn medical professionals from around the world in recent years, mostly to observe how the system has been able to cut costs and improve care delivery without reducing staffing levels. Cutting $23 million from its operating costs was a five-year process, Toussaint said.
Toussaint said ThedaCare has come a long way since its lean efforts began nearly five years ago.
“Our quality of care is what I'm most proud of,” he said.
“We've taken waste out, so patients are not waiting for things,” he said. “One of the real benefits we've seen is that we've had zero medication errors because of the collaborative care model. It just goes to show when you reduce waste, quality improves and costs go down.”