Monthly Archives: December 2007
When Systemic Problems Don’t Get Solved
This past week, I stumbled through a systemic problem that might not ever be solved, namely the National Car Rental service at Terminal 3...
Reader Question on Poor Performers
Here is another reader question I received this week:I was wondering how you deal with removing people from the company who resist change while...
A Simple Question with No Simple Answer
We spend a lot of time here talking about how to prevent Lean failures and what some of the root causes are. I...
Employee Engagement Survey
As the end of the year approaches, it's always a good time to reflect, including the "am I happy with my current job?" question....
Checklists and Standardized Work in Patient Care
New Yorker - Dr. Atul GawandeHere is an outstanding piece by one of my favorite medical writers, on the use of checklists (a form...
Buying a bigger pair of pants will NOT solve your weight problem.
by Dan MarkovitzWhew! Just in case you panicked at the thought of not having access to email on your upcoming flight to Slippery...
What a Delusional CEO Drives
What your CEO drives says a lot - USATODAY.com:
One thing I love about the Toyota Way is the humility and down-to-Earth nature of leaders,...
Quaid Case Update: Whose Responsibility is Standardized Work?
If you're a regular reader, you might recall the Cedar-Sinai medical error that harmed Dennis Quad's twins (and others).
Quaid and his wife are now...
"Not Conducive to Suggestions"
My ears always perk up when I hear the word "suggestions." Again, it was in a football context. But unlike the ASU Sun...
Waste in the 787 Development Process
Boeing Scrambles to Repair Problems With New Plane - WSJ.comInteresting article in today's WSJ about the ongoing problems in bringing the new 787 "Dreamliner"...
Toyota Worker in Japan Dies After Excessive OT
Two article links, sent to me by a few readers:
Court: Toyota Employee Was Worked to Death
Widow of Toyota worker questions labor practices
At a first...
Six Sigma Ranch and Winery
Six Sigma - People
I might not be able to blog much the next few days, so I'll pose this fun question. Has anyone heard...
